About Us and Frequently Asked Questions

 

About Us

Founded in 2007 with the belief of supplying Top Branded Motorcycle Tyres online for all Types of Motorcycles, Makes and Models competitively priced and a thirst to supply a service second to none.

Well what we set out to do we have achieved if not bettered beyond our expectations. Offering a service that’s quick and easy to use at home or when you’re out and about with our New responsive theme that adjusts to the device you're using making the perfect choice for people on the go..

Do you have a Facebook or Twitter page we can follow?

Oh yes, Fun places to visit, humorous pictures, videos, general discussions, up and coming products, special offers unique to our Facebook and Twitter followers and the odd competition thrown in. Up to you if you follow us but it’s worthwhile, just for the laugh factor and the chance to win prizes.

https://t1.gstatic.com/images?q=tbn:ANd9GcSsKcohzkQFuHee27NBXg3qrldmv0PJ8TGi28uhUDfzuOkorPlhsghttp://ictville.com/wp-content/uploads/2013/02/twitter-logo.png

 

 How do I know I'll get the stuff I order from you.?

Well the only instance this may (it's rare trust me) is if what you order is no longer available, it can happen and yes before you say it why list it, well quite simply we list 1000's of items and yes we are humans who work here and it may get overlooked, slipped through the net. Sorry, well rest assured if this should happen we will offer an alternative product and if that turns out not to suit then a full no quibble refund will be given that very day.

How do I know you’re not going take me money and run?

We supply thousands of happy customers each year for the last 6 years with plans to expand the motorcycle accessory range year upon year, giving you more choice and a one stop shop for all your motorcycling needs, coupled with our loyalty points scheme and introduce a friend scheme, surely this is testament that we are not some fly by company who just take your money and run, we are a business who want to continue been around forever.

Long live Sticky-Stuff...

Can I collect my order?

Yes you can but please make contact with us first, please do not just turn up as we like to get your order picked

Are my Payment details safe with you?

We take this very very seriously, your card security is paramount, this is why we have selected Sage Pay & PayPal to take care of this side of things for us, they process millions of payments each year making them one of the UK's largest card processors, they know what they are doing that’s for sure. When you make a payment you actually leave our web site and are joined to Sage Pay secure servers where you then enter your card details, we personally never see or store your card details due to the fact your card is processed via Sage Pay for more info check out our Secure Payment page where it shows graphically how the process works. You're in safe hands here...

 

Secure Payment Logo

What happens if my goods are faulty when they are delivered?

Well if they are faulty you simply call us to inform us of any issues, return it to us, we inspect and providing it checks out to been a manufacturing fault your item will be replaced or full refund made back to the card you paid with. Simples..

What's your procedure if I've ordered the wrong item?

Don't worry we all make mistakes, you won't be the first or the last trust me. Simply call or email us, return the item and we'll then get the right item out to you. Oh sorry you will be responsible for any postage costs to return the goods. We can if needed get the goods collected from you but it’s usually cheaper to make your own arrangements.

Where are you?

We are based in Telford Shropshire, our address is as follows:

Sticky Stuff

Hortonwood 33

Telford

Shropshire

TF1 7YT

01952 502703

Why the name Sticky-Stuff?

Ummmmm why, well the Boss Mick is a little cheeky and when he dreamt up the idea to set up a website selling Motorcycle Tyres whilst sat outside one fine summers night after a BBQ with the family came up with the name, Sticky as in Sticky tyres and the stuff well yes as I say he has a very cheeky side and couldn't resist adding the stuff at the end to grab your attention.. Well hopefully it has..

Can I call for advice?

Yes providing its motorcycle related, we can't give marriage guidance or financial advice it's just not us! We pride ourselves on been able to offer advice whether it by email or by phone. With great knowledge of our products and the fact we are keen motorcyclist helps us give good sound advice, feel free we are glad to assist.

Can you ship abroad?

Yes we can. See our Postage Costs and Times page for more details as to where we ship to and the cost.